Privacy Policy for Marina Tails

At Marina Tails, we are committed to protecting the privacy of our clients and their beloved pets. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our pet care services, including dog grooming and daycare add-ons. We process personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore and other applicable privacy laws.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Data You Provide Directly To Us:

• Contact Information: Such as your name, phone number, and mailing address when you book an appointment or inquire about our services.
• Pet Information: Such as your pet's name, breed, age, health conditions (e.g., allergies, medical history relevant to grooming), temperament, and specific grooming preferences to ensure personalized and safe service.
• Service Details: Information related to the specific services you request, including appointment times and service history for your pet (e.g., last grooming date, services received).
• Feedback and Communication: Information you provide when you communicate with us, including feedback, reviews, survey responses, or interactions via phone, or in person.

Data We Collect Automatically:

When you visit our site, we may automatically collect certain information about your device and browsing activity.

• Log Data: Including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how visitors interact with our site.
• Usage Data: Information about how you use our site, such as the features you access and the time spent on certain pages.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide and manage the pet care services you request, including scheduling, performing grooming services (bathing, brushing, styling, de-shedding, nail trimming, paw care, ear cleaning, dental hygiene, aromatherapy, spa treatments, puppy introductions, breed-specific styling, creative grooming), and daycare add-ons.
• To personalize your experience and tailor our services to your pet's specific needs and your preferences.
• To communicate with you regarding appointments, service updates, special offers, and other relevant information about Marina Tails.
• To improve our services, site, and customer experience by analyzing feedback and usage patterns.
• To maintain accurate records for service history, billing, and accounting purposes.
• To comply with legal obligations and protect our rights and the safety of our clients and staff.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, conducting our services, or serving you, provided they agree to keep this information confidential and comply with data protection regulations. Examples include payment processors or booking system providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: To protect the rights, property, or safety of Marina Tails, our clients, or others.

Data Security

We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. These include physical, electronic, and procedural safeguards. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Retention of Your Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your information, we will securely destroy it in accordance with applicable laws and our internal policies.

Your Rights

In accordance with applicable data protection laws, you have certain rights concerning your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete personal data.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Objection: You may have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: